College Pharmacy Store - Return Policy
So that we can serve you better and ensure that your concern is addressed correctly, all returns require a call to College Pharmacy’s Customer Service Department prior to being shipped back for return.
College Pharmacy Customer Service Department: (800) 888-9358
Retail/Over The Counter Returns
We accept returns on most un-opened products within 30 days. You may send us an eligible return including a copy of your invoice. Please include a note with your name, phone number, and reason for return. We will refund your original credit card once we receive your package.
In addition, we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Prescription Returns
We regret that we cannot accept returns on custom compounds or any prescription products. Most prescriptions are custom made to your individual needs according to your health care provider’s specifications. State regulations prohibit the resale of such items. We can, however, accept returns of commercially available and over-the-counter products dispensed in the original manufacturer’s packaging; assuming the package has not been opened, there are no special storage requirements, and there is no evidence of use. Therefore, we encourage chemically sensitive patients to discuss any problems with their health care providers and thoroughly inquire about ingredients before purchasing new therapies from our pharmacy. You also may request smaller quantities of new prescriptions until you are sure the medication can be tolerated.
Please check every order for completeness and accuracy as well as any possible damage. If there are any concerns, please call the Customer Service Department as soon as possible after purchase at 800-888-9358. Also, please be sure to notify us immediately if your address and phone number have changed.
After Contacting Customer Service, Ship Your Return To:
College Pharmacy
3505 Austin Bluffs Parkway, Suite 101
Colorado Springs, CO 80918
Questions?
Email: info@collegepharmacy.com
Tel: (800) 888-9358
Fax: (800) 556-5893
*Fees may apply.
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